Shipping policy
Shipping Policy
Processing Time Orders are processed within 1–3 business days of payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Rates We offer the following shipping options within Canada:
- Standard Shipping (3–5 business days) — $10.00 CAD, free on orders over $75.00
- Express Shipping (1–2 business days) — $20.00 CAD
Carrier All orders are shipped via Canada Post from Victoria, British Columbia.
Tracking Once your order ships, you'll receive an email with your Canada Post tracking number. You can track your package at canadapost.ca.
Delivery Estimates Delivery times are estimates provided by Canada Post and are not guaranteed. Delays may occur during peak seasons or due to circumstances outside our control.
Lost or Stolen Packages Chanced & Chosen is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you haven't received your package, please contact Canada Post directly and reach out to us at [your email] so we can assist where possible.
Address Accuracy Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly entered address.