Refund policy
Return & Refund Policy
At Chanced & Chosen, every piece in the collection is carefully curated and one-of-a-kind. Because of the nature of secondhand fashion, we have a limited return policy to ensure fairness for all of our customers.
Store Credit & Exchanges We accept exchanges and issue store credit for items returned within 14 days of the delivery date. We do not offer cash refunds unless there are extraordinary circumstances.
Please do contact us with any concerns, we strive to ensure you are happy with your purchase!
Eligibility To be eligible for an exchange or store credit, items must be:
- Unworn, unwashed, and unaltered
- Free of any odours, stains, or damage not present at time of purchase
- Returned in the same state as when shipped, with tags attached (if applicable)
How to Initiate a Return Email us at hello@chancedandchosen.ca within 14 days of receiving your order. Please include your order number and reason for return. We'll respond within 2 business days with next steps.
Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
Final Sale Items The following items are final sale and not eligible for exchange or store credit:
- Intimates and swimwear
- Items marked "Final Sale" at time of purchase
Damaged or Incorrect Items If you receive an item that is damaged or not what you ordered, please contact us within 48 hours of delivery and we'll make it right.